Welcome to HELIKE!
These Service Terms (hereinafter referred to as the "Terms") constitute a legal agreement between you and HELIKE (hereinafter referred to as "we") regarding the use of our platform services. Please read these Terms carefully before using our services. If you do not agree to any part of these Terms, please do not use our services.
1. Services Provided
Platform Services
We provide an online shopping platform that allows you to browse, select, and purchase products and services.Our services are available through our website, mobile applications, and other online channels.
Product Sales
We offer products for sale through the platform.You can place orders for products and complete payments using the payment methods we provide.
Delivery Services
We or our third-party logistics partners will be responsible for delivering the products you purchase to the address you specify.
2.User Registration and Account Management
Registration Requirements
To simplify the shopping process, we do not require users to register an account before making a purchase.However, after you place an order, our system will save the corresponding shopping information based on your email address. This allows you to track your order.
Account Security
You are responsible for maintaining the confidentiality of your account credentials. You must not share your account information with others and must notify us immediately if you suspect any unauthorized use of your account.
Account Suspension or Termination
We reserve the right to suspend or terminate your account if we suspect any fraudulent activity, violation of these Terms, or if you fail to comply with our policies. We will notify you of any such action and provide reasons for the suspension or termination.
3.Orders and Payments
Order Placement
When you place an order, you agree to the terms and conditions of the product description and any additional information provided during the checkout process. Your order constitutes an offer to purchase the product(s) at the listed price and subject to availability.
Payment Methods
Due to the cross-border nature of our business, we only accept PayPal as the payment method.PayPal is chosen for its extremely high level of security, which can protect your funds.By selecting a payment method, you authorize us to charge your payment instrument for the total amount of your order.
Refunds and Returns
Our refund and return policy is available on the platform.You may return products within 30 days of receipt, subject to the conditions outlined in our policy. We will process refunds in accordance with the payment method used for the original purchase.
4.Product Information and Availability
Product Descriptions
We strive to provide accurate and up-to-date information about the products listed on our platform.However, we do not guarantee that all product descriptions, images, or specifications are free from errors or omissions.
Availability
Product availability is subject to change without notice.We will notify you if a product you ordered is out of stock or unavailable.In such cases, we may cancel your order or offer a substitute product.
5.Shipping and Delivery
Shipping Charges
To simplify the shopping process, we provide a policy that waives shipping fees.
Delivery Time
We aim to deliver your order within the estimated delivery time provided during checkout.However, delivery times may vary due to factors beyond our control, such as carrier delays or customs clearance.
Delivery Confirmation
After you place an order, you can view your order information on the “My Orders” page of our website. Note: Since we adopt a shopping model that does not require registration, your shopping information will be saved in the cookies of your browser. If you switch devices, change browsers, or clear your cache, you may lose access to your shopping records. However, don’t worry. You can request your order information via email, or you can reload your purchase records onto your new device and browser through verified electronic information.
6.Intellectual Property Rights
Content Ownership
All content on our platform, including text, images, logos, and software, is the property of HELIKE or its licensors and is protected by copyright, trademark, and other intellectual property laws.
User-Generated Content
If you submit any content to our platform (e.g., reviews, comments, or photos), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and distribute such content for the purpose of operating and promoting our services.
7.User Conduct
Prohibited Activities
You agree not to engage in any activities that may harm our platform, other users, or third parties.This includes, but is not limited to, spamming, hacking, spreading malware, or violating intellectual property rights.
Compliance with Laws
You must comply with all applicable laws and regulations when using our services.You agree not to use our platform for any illegal or unauthorized purposes.
8.Liability and Disclaimers
Limitation of Liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our services, even if we have been advised of the possibility of such damages.
No Warranty
Our services are provided on an "as-is" and "as-available" basis. We do not warrant that the services will be uninterrupted, error-free, or meet your specific requirements.
9.Changes to These Terms
We reserve the right to update these Terms from time to time. Any changes will be posted on this page, and we may notify you via email or other means. Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Terms.
10.Contact Us
If you have any questions or concerns regarding these Terms or our services, please contact us at:
By using our platform, you acknowledge that you have read, understood, and agree to be bound by these Service Terms.